Hilton Garden Inn a Modern hotel located along the Jomo Kenyatta Airport and 15km from Nairobi’s city center, shopping malls and National Parks.
The Hotel is of the brand of Hilton located at the CBD of Nairobi and it focuses on fulfilling the cutomers needs.
Hilton Garden Inn Hotel recently won the Aviation Business Excellence Awards (ABEA) 2022 in the Hotel Category and also the overall award hosted by Kenya Airports Authority and The Kenya Institute of Management for the recognition of service delivery in the aviation industry.
During an interview the General Manager that winning the ABEA Awards was great, and factors made Hilton to win the award is through people , Mission and value helping the clinch of the award. “People and consistentency and value, You need to market yourselves to the employees also. The customers focus is also important to grow the brand.” The GM stated.
The GM however said that the hotel has several branches across the world. “The brand has 870 branches in middle east, India and china. Focused brand that focusses on needs. What the market is asking for. In terms of rates we are very competititve quality of services for customers. ” Said Lorenzo Baleri GM Hilton.
Lorenzo and human resource manager madam Mallo observed that the hotel has recruited young people to help it reach its target. “We recruited very young people out of college.A move which is good for the Hotel. They are young and ready to serve the Cutomers as we grow together.” Said Mallo Magdalene Human Resource ,Hilton Garden Inn.
Mr Lorenzo says that through the exercise of Competitiveness it has made Hilton Garden Inn differ from others.
The Hotel is aiming to grow the Business, recognize owners, grow the rates and result could be more profits.
The management is saying that the Hotel is confident on moving to be the top brand in the Hotel Category, Marketing, customer focus and Human relation.
Hilton has also invested in technology and on upcoming projects they are adopting the technology to raise competitiveness.
It has however been noted that Customers are able to check in easily book and reserve rooms through online and using the website.
The Hotel now is on Target to the right segments as It is an upscale Hotel very affordable to all travellers throughout.
The technology team is now on the verge to produce digital key which is one of the Hilton Garden Inn Nairobi Airport Aims to be the leading Airport Hotel.
The Hotel is a franchise of the of Hilton Hotels worldwide group. Hilton Garden Inn Nairobi airport won the ABEA Award 2022 in the Hotel Category and also the overall award hosted by Kenya Airports Authority and The Kenya Institute of Management. Aviation Business Excellence Awards (ABEA) recognizes outstanding performance and excellent service delivery in the aviation industry.
The General Manager Observed that the Abea process which focuses on four determinants: –
- Leadership; Ethics & Business results
- Marketing
- Customer focus and quality
- People focus and human resource
Was a very intensive process which got all the team members involved since the determinants are very much part of the vision and mission on Hilton.Apart from customer focus, we also focus on marketing ourselves to our employees so that they can deliver the same experiences to our guests. He added.
By 2019, the Hilton Garden Inn brand had 862 properties with 126,086 rooms in 49 countries and territories, including 81 that are managed with 15,678 rooms and 781 that are franchised with 110,408 rooms. The brand plans to grow this number especially in Africa.
In terms of rates we strive to remain competitive yet offer high standard of services to our guests ” Said Lorenzo Baleri General Manager Hilton.
The GM added that they usually employ Young people. “We recruited very young people out of college. A move which is good for the Hotel. They are young and ready to learn and therefore they are able to adopt to easily adopt our brand promise and culture which makes it easy to for us to grow together.” Said Magdalene Mallo Human Resource at Hilton Garden Inn.
The efficiency and customer focus make Hilton Garden Inn different from others. We interact with other people in an intelligent, attentive and resourceful manner while offering bright hearted hospitality.
The Hilton Garden Inn brand is up to date in technology with the introduction of the digital Key in some of the properties in the EMEA region. Customers are able to reserve online, book a room and select a floor then access the room using their mobile phone. The hotel Targets the right segments i.e. Leisure, IBT, Groups and offers competitive rates for the local residents.
KQ Airstrike led to more revenues due to extended stays but for the travelers it was hectic. The Hotel gave them friendly rates where the customers who would have canceled their bookings because of strike had the option to postponed travel to a later date.
The Hotel Sales Director further added that, Air BnBs have their own customer niche and therefore not a threat to their business. Customers have a right to stay either in a hotel or an alternative place depending on their purpose of travel.
The Hilton Garden Inn Hotel also observes the Climate friendly mechanisms as the world gears towards Clean energy. Under the Hilton Light stay program, the hotel uses recycled water to water their gardens. The refrigeration is always checked and all our waste is recycled.
Under its travel with purpose program, the hotels are striving to encourage guests who are attending meetings to opt for drinking water from a water dispenser as opposed the giving single plastic bottles of water. This will go along way in protecting the environment.
Our hospitality never stops and a we head towards the festive season; local residents can expect good offers through festive season promotions.
The General Manager hinted on a new Hilton brand hotel set to open in February 2023 in the peponi Thigiri area.
Hilton Garden inn festive will start on 12th December, with various packages.Possible for the local residents.
Below are the rates for the Festive season.
Locals and travellers can chose to stay in the Hotel.
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